Great product and staff – very professional, courteous, friendly and knowledgeable. Answered all my questions, even the dumb ones. Tested my hearing and explained why I was having trouble in certain situations. Programmed & fitted me with hearing aids on the spot. That was almost 2 months ago and I have had no problems or regrets. Love the rechargeable battery feature (never worry about it going dead at the wrong time). Would highly recommend.